Order Management
Orders are created automatically when a customer completes checkout. The admin panel provides a full order history with filtering, search, and status management.
Viewing Orders
Navigate to Admin → Orders to see all orders. Each order shows:
- Order number and date
- Customer name and email
- Line items with quantities and prices
- Shipping address
- Payment method and status
- Order total
Order Statuses
- Pending — Order placed, payment not yet confirmed.
- Processing — Payment confirmed, being prepared for shipment.
- Shipped — Order dispatched to the customer.
- Delivered — Order confirmed delivered.
- Cancelled — Order cancelled before shipment.
- Refunded — Payment refunded.
Customer Order History
Customers can view their own order history by signing in and visiting /my-account. The order history page has a filter bar at the top with three tabs:
- All Orders — every order regardless of type
- Regular Orders — one-time purchases only
- Subscription Orders — recurring subscription orders only
There is also a dedicated My Account → Subscriptions page that shows only active and past subscriptions with their current status, next billing date, and a cancel button. See Subscriptions for details on subscription lifecycle and cancellation.
Subscription Order Statuses
Subscription orders have additional lifecycle statuses beyond the standard order statuses:
- Active — Subscription is current; renewal will be charged on the next billing date.
- Paused — Billing is temporarily suspended.
- Cancelled — Customer or admin cancelled; no further charges. Access continues until the current period ends.
- Expired — The subscription period has ended without renewal.
Order Confirmation Email
An order confirmation email is sent automatically to the customer upon successful payment. The email includes the full order summary. See the Email documentation for customizing the template.
Coupons on Orders
If a customer applied a coupon code at checkout, it is recorded on the order and the discount is reflected in the order total. Coupon usage is tracked and can be limited by configuration.