Order Management
Orders are created automatically when a customer completes checkout. The admin panel provides a full order history with filtering, search, and status management.
Viewing Orders
Navigate to Admin → Orders to see all orders. Each order shows:
- Order number and date
- Customer name and email
- Line items with quantities and prices
- Shipping address
- Payment method and status
- Order total
Order Statuses
- Pending — Order placed, payment not yet confirmed.
- Processing — Payment confirmed, being prepared for shipment.
- Shipped — Order dispatched to the customer.
- Delivered — Order confirmed delivered.
- Cancelled — Order cancelled before shipment.
- Refunded — Payment refunded.
Customer Order History
Customers can view their own order history by signing in and visiting /my-account. The order history page shows all past orders with status and a breakdown of each order's items.
Order Confirmation Email
An order confirmation email is sent automatically to the customer upon successful payment. The email includes the full order summary. See the Email documentation for customizing the template.
Coupons on Orders
If a customer applied a coupon code at checkout, it is recorded on the order and the discount is reflected in the order total. Coupon usage is tracked and can be limited by configuration.